Job Description
Join our dynamic team at Global Solutions Inc. and kickstart your career in customer service! We're hiring immediately for motivated entry-level professionals to support our growing client base in San Antonio. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Texas. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and technical issues efficiently using our CRM system
- Document all interactions accurately in our customer database
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Basic typing speed of 35+ WPM
- Passionate about helping others and problem-solving