Job Description
Welcome to Apex Solutions Philadelphia, where your career growth starts today. We are actively seeking hiring immediately entry level jobs in Philadelphia, PA and we want you to be part of our dynamic team. As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience.
We pride ourselves on a culture of mentorship and support. Whether you are just starting your professional journey or looking for a fresh start, our comprehensive training program will equip you with the skills needed to excel. Don't miss this opportunity to secure a stable, well-paying position with benefits.
Why Join Us?
- Immediate Start: Onboarding begins this week.
- Competitive Pay: $16-$22/hour based on experience.
- Full Benefits: Medical, dental, and vision coverage.
- Career Growth: Clear pathways to management and sales roles.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a positive and professional demeanor.
- Process customer orders, returns, and exchanges accurately using internal software systems.
- Document all customer interactions and feedback in the CRM database.
- Collaborate with the sales and support teams to identify areas for service improvement.
- Assist in training new team members and sharing best practices.
Qualifications
- High School Diploma or GED required; associate's degree preferred.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer proficiency and typing skills (40+ wpm).
- A positive attitude and a willingness to learn new technologies.
- Must be authorized to work in the United States.