Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate! We're hiring immediately for motivated individuals in Virginia Beach who are passionate about delivering exceptional customer experiences. No prior experience required – we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Virginia Beach's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system for quality tracking
- Collaborate with team members to improve service processes
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics including call volume and resolution targets
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and comfort learning new software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to help others
- Reliable transportation to our Virginia Beach office
- No experience necessary – training provided!