Job Description
Are you ready to kickstart your career in the heart of Kansas? Wichita Tech Solutions is currently seeking motivated, entry-level individuals to join our dynamic Customer Support team. We offer a unique opportunity for growth, paid training, and a supportive work environment.
Whether you are a recent high school graduate or looking to make a career change, we value your potential. Our onboarding process is designed to help you succeed from day one. Join a team that is committed to excellence and customer satisfaction.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Assist clients in navigating our products and services to ensure they achieve their goals.
- Document all interactions accurately in our CRM database.
- Collaborate with team leads to improve service protocols and support processes.
- Identify opportunities to cross-sell relevant solutions to existing clients.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable internet connection and a dedicated workspace (for remote hybrid roles).
- A positive attitude and a willingness to learn new technologies.