Job Description
We are currently seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team in Milwaukee, WI. This is an urgent hiring opportunity for a dedicated professional who thrives in a fast-paced environment and can ensure our clients receive seamless technical assistance during critical off-hours.
In this role, you will be the technical lifeline for our customers, resolving complex issues with a focus on customer satisfaction and rapid turnaround.
Responsibilities
- Provide advanced technical troubleshooting and resolution for hardware, software, and network issues via phone and remote desktop.
- Manage and prioritize a high volume of incoming support tickets with accuracy and efficiency.
- Document all interactions and solutions in our CRM system to maintain a comprehensive knowledge base.
- Collaborate closely with the weekday support team to hand over escalated issues and ensure continuity of service.
- Conduct routine system maintenance and security audits to ensure optimal performance and data integrity.
- Respond to customer inquiries with a professional, empathetic, and solution-oriented attitude.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in a technical support, help desk, or customer service role.
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Problem-solving mindset with a strong attention to detail.