Job Description
We are currently seeking a dedicated Weekend Technical Support Specialist to join our growing team in Boston, MA. This is an urgent hiring need for a reliable professional who thrives in a fast-paced environment and can deliver exceptional customer service during off-peak hours. If you are looking for a stable role with flexible weekend shifts and competitive compensation, we want to hear from you.
Why Apply?
- Urgent Fill: Immediate start dates available for qualified candidates.
- Competitive Pay: Earn between $18.00 and $26.00 per hour depending on experience.
- Flexible Schedule: Enjoy your weekdays off with a structured weekend rotation.
- Modern Tech Stack: Work with cutting-edge tools and technologies.
Responsibilities
- Provide expert technical support and troubleshooting for end-users via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the weekday support team to escalate complex tickets and share knowledge.
- Maintain a high level of customer satisfaction and professionalism at all times.
- Assist in the deployment and maintenance of internal software tools.
Qualifications
- High School Diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support, IT help desk, or customer service is required.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office Suite and basic networking concepts.