Job Description
We are immediately hiring a dedicated Technical Support Specialist to join our elite team in Long Beach, CA. If you are an IT professional looking for a stable, lucrative role with weekend flexibility, this is your opportunity to shine.
At Nexus Systems Inc., we pride ourselves on delivering top-tier service. As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring minimal downtime and maximum efficiency. This is a high-impact role requiring a sharp mind and a customer-centric approach.
Why Apply?
- Urgent Need: We are scaling rapidly and need talent now.
- Competitive Pay: $65k - $75k + Benefits.
- Weekend Flexibility: Enjoy your weekdays free with our 2-2-3 shift pattern.
Join us and build a career that respects your time while challenging your skills.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Collaborate with the engineering team to escalate complex issues and document resolutions.
- Maintain a clean, organized, and secure workstation environment.
- Conduct regular system checks to prevent weekend outages.
- Assist in the onboarding and training of junior staff members.
Qualifications
- Valid CompTIA A+ or higher certification is required.
- Minimum of 2 years of experience in IT support or a related field.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- Problem-solving mindset with a proactive approach to technical challenges.