Job Description
We are looking for a dedicated and proactive Weekend Customer Support Specialist to join our rapidly growing team in Los Angeles. This is an urgent opening for a motivated professional ready to make an immediate impact in a dynamic environment. If you thrive in a fast-paced setting and possess excellent problem-solving skills, we want to hear from you.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Flexible weekend schedule allowing you to enjoy your weekdays.
- Comprehensive training and career growth opportunities.
- Modern, collaborative office environment in the heart of Downtown LA.
We pride ourselves on delivering top-tier service to our clients, and our weekend team plays a crucial role in maintaining that standard. As an urgent hire, we are looking to fill this position immediately, so candidates can start as soon as next week.
Responsibilities
- Provide exceptional, empathetic support to customers via email, chat, and phone during weekend hours.
- Resolve technical inquiries and product-related issues efficiently and accurately.
- Document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to the Tier 2 team while ensuring the customer is updated.
- Collaborate with the product team to identify common issues and suggest improvements.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- Minimum of 1 year of experience in customer support or a related field.
- Strong written and verbal communication skills in English.
- Ability to work weekends (Saturday and Sunday) on a rotating or fixed shift.
- Proficiency with CRM software (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
- Strong problem-solving mindset with a focus on customer retention.
- High school diploma or equivalent required; Associate's degree preferred.