Job Description
We are hiring immediately!
Tampa Tech Solutions is looking for a skilled and proactive Technical Support Specialist to join our high-growth team. Due to rapid expansion, we have an urgent opening and are looking for candidates ready to start immediately. If you are passionate about technology and solving complex problems, we want to hear from you.
As a key member of our IT team, you will provide critical support to our employees, ensuring business continuity and driving productivity.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Troubleshoot and resolve complex technical problems with minimal downtime.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Document all incidents, resolutions, and maintenance activities in the Service Desk ticketing system.
- Collaborate with the IT infrastructure team to implement software patches and upgrades.
- Conduct training sessions for new hires regarding IT policies and tools.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or Help Desk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, VPNs, and basic troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.