Job Description
Join our innovative team in Cleveland as an Entry-Level IT Support Specialist! We're hiring immediately to fill this exciting opportunity for motivated individuals ready to launch their tech careers. No prior experience required – we provide comprehensive training to help you succeed in a dynamic environment.
At TechSolutions Inc., we foster a culture of growth and collaboration. You'll work alongside industry experts while supporting cutting-edge infrastructure for our diverse client base. This role offers clear pathways to career advancement with competitive benefits and a supportive team atmosphere.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset changes in service management systems
- Collaborate with senior technicians to resolve complex technical escalations
- Assist in maintaining network security protocols and system updates
- Support office equipment setup including printers, scanners, and AV systems
- Conduct user training on software applications and company IT policies
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through training
- Valid driver's license for occasional client site visits
- CompTIA A+ certification (desired but not required)