Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to join our dynamic team in Atlanta. This immediate opening offers hands-on experience with cutting-edge systems while providing comprehensive training and mentorship. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment where your growth is our priority. Apply today and become part of Georgia's thriving tech community!
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Diagnose and resolve hardware/software issues across Windows and Mac systems
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all IT activities using ticketing systems and knowledge base
- Assist with network security protocols and data backup procedures
- Collaborate with senior team members on system upgrades and projects
- Conduct new employee workstation setup and orientation
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of computer hardware and software systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with patience and empathy
- Willingness to obtain industry certifications (CompTIA A+ etc.)
- Valid driver's license for occasional equipment transport