Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic Chicago-based tech firm committed to innovation and professional growth. This immediate hire role offers hands-on experience with cutting-edge systems while supporting our Fortune 500 clients. Enjoy collaborative work environments, mentorship from industry experts, and a clear path to career advancement. If you're passionate about technology and eager to learn, this is your golden opportunity to build a future-proof career in Illinois' thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and on-site assistance
- Manage asset inventory and lifecycle documentation
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and create user training materials
- Collaborate with senior engineers on infrastructure projects
- Maintain security protocols and compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving abilities with logical troubleshooting approach
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional client site visits