Job Description
Are you ready to join a winning team with immediate opportunities? We are currently in urgent hiring mode for a dedicated Technical Support Specialist to join our San Antonio, TX location. If you thrive in a fast-paced environment and love solving complex problems, this is your chance to accelerate your career.
Why Join Us?
We offer a competitive benefits package, including health insurance, paid time off, and a dynamic work environment. We are looking for self-motivated individuals ready to start immediately and grow with us.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve complex customer inquiries via phone, email, and chat efficiently.
- Document all incidents, resolutions, and technical steps taken in our ticketing system.
- Collaborate with cross-functional teams to implement long-term solutions.
- Conduct training sessions for new software tools and internal processes.
- Maintain a high level of customer satisfaction through quality service.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in IT support or customer service (1+ years preferred).
- Strong understanding of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays as needed.