Job Description
We are seeking a highly motivated Technical Support Specialist to join our elite team in Austin, TX. This is a unique opportunity for professionals ready to make an immediate impact. If you are looking for a role that offers stability, growth, and the chance to start this week, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on delivering world-class technical assistance to our clients. You will be the frontline defender of our clients' digital infrastructure, ensuring seamless operations and exceptional user experiences.
Why Apply?
- Immediate Start: Begin your career journey with us as early as this week.
- Competitive Compensation: Earn a salary between $55k and $75k depending on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Modern Environment: Work in a cutting-edge facility in the heart of Austin.
Don't let this opportunity pass you by. Apply today to secure your spot in our growing team.
Responsibilities
- Tier 1 & 2 Support: Provide expert technical troubleshooting for hardware, software, and network issues via phone, email, and remote desktop.
- Incident Management: Log, track, and manage help desk tickets using industry-standard CRM tools to ensure rapid resolution.
- User Training: Conduct onboarding sessions and create knowledge base articles to empower users with self-service capabilities.
- System Maintenance: Perform routine system checks and updates to prevent downtime and ensure security compliance.
- Communication: Act as the primary point of contact for clients, maintaining a professional and empathetic tone in all interactions.
- Collaboration: Work closely with the IT Engineering team to escalate complex issues and implement long-term solutions.
Qualifications
- Education: Associate degree in Computer Science, IT, or equivalent professional experience.
- Certifications: CompTIA A+ or Network+ certification preferred.
- Experience: 1-3 years of experience in a help desk or technical support role.
- Technical Skills: Proficiency in Windows and macOS environments, as well as troubleshooting printers and peripherals.
- Soft Skills: Excellent verbal and written communication skills with a strong customer service orientation.
- Availability: Must be available to start immediately and work on-site in Austin.