Job Description
Are you ready to launch your career in the heart of the Research Triangle?
We are a fast-growing technology firm in Raleigh, NC, and we are looking for a Tech-Savvy Technical Support Specialist to join our team immediately. Due to rapid expansion, we have an urgent opening for a dedicated professional who thrives in a dynamic environment and is passionate about solving complex problems for our clients.
As part of our team, you will be the first line of defense for our customers, ensuring seamless operations and top-tier service. If you are proactive, detail-oriented, and ready to make an impact today, we want to meet you.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and prioritize a high volume of incoming support tickets in our CRM system.
- Document all technical resolutions and maintain a comprehensive knowledge base.
- Collaborate with cross-functional teams to escalate and resolve complex technical roadblocks.
- Conduct basic system maintenance and user account management.
Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science preferred.
- 1-3 years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a fast-paced setting.
- Reliable internet connection and home office setup for remote support capabilities.