Job Description
We are looking for an urgent hire for a Part-Time Customer Success Associate role in New York, NY. If you are a detail-oriented professional ready to kickstart your career in a high-growth tech environment, this is the perfect opportunity for you.
As a valued member of the Apex Data Systems team, you will play a critical role in maintaining our reputation for excellence. We offer a competitive hourly rate and a collaborative work culture that values your contributions immediately.
Responsibilities
- Provide exceptional support to our clients by addressing inquiries via phone, email, and chat.
- Monitor and maintain client accounts to ensure satisfaction and retention.
- Collaborate with the technical team to troubleshoot complex issues efficiently.
- Update client records in the CRM system with accurate and timely information.
- Conduct periodic check-ins with clients to proactively address their needs.
- Assist in the development and distribution of customer-facing documentation.
- Uphold company policies and service level agreements at all times.
Qualifications
- Minimum of 1 year of experience in customer service or a related field.
- Strong interpersonal and communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Ability to work a flexible schedule, including weekends and holidays.
- Must be located in the New York area.
- Strong problem-solving abilities and a customer-first mindset.