Job Description
We are currently seeking a dedicated Part-Time Customer Service Representative to join our growing team in San Antonio, Texas. This is an urgent hiring opportunity for individuals looking for flexible hours and competitive pay.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you thrive in a fast-paced environment and want to make an impact locally, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr).
- Flexible scheduling to fit your lifestyle.
- Opportunity for growth within the company.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Update and maintain accurate customer records in our internal database systems.
- Escalate complex issues to senior management while ensuring the customer feels heard.
- Collaborate with the sales team to upsell products and services to qualified leads.
- Respond to email inquiries and chat support tickets within established SLA guidelines.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or sales support is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work part-time hours, including weekends and holidays if required.
- Reliable transportation and local availability in San Antonio, TX.