Job Description
We are expanding our 24/7 technical support team and need driven professionals to join our elite night crew immediately.
Join Apex Tech Solutions in Wichita, KS, where we prioritize employee growth and innovation. As a Night Shift Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations during critical off-hours. This is a rare opportunity for urgent hiring with competitive benefits and a collaborative work environment.
Why Apply?
- Immediate Start Dates: We are looking to fill this role ASAP to meet high demand.
- Competitive Pay: Earn between $22.00 and $28.00/hour based on experience.
- Shift Flexibility: Guaranteed hours with a predictable night shift schedule.
Responsibilities
- Provide Level 1 and Level 2 technical support via phone, email, and chat for internal and external clients during night hours.
- Diagnose and resolve complex hardware, software, and network connectivity issues with minimal supervision.
- Manage and document all technical support tickets in the CRM system, ensuring a 100% closure rate.
- Escalate critical issues to the senior engineering team while keeping clients informed of resolution timelines.
- Maintain a high standard of customer service and professionalism, adhering to strict Service Level Agreements (SLAs).
- Collaborate with the day shift team to ensure a smooth handover of ongoing technical projects.
Qualifications
- High School Diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or IT operations.
- Strong knowledge of Windows and macOS operating systems and common productivity software.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira).
- Excellent problem-solving skills and the ability to think critically under pressure.
- Must be willing to work the night shift (10:00 PM - 6:00 AM or similar) on a full-time basis.
- Strong verbal and written communication skills in English.