Job Description
We are currently seeking a dedicated and proactive Night Shift Customer Support Lead to join our high-performing team in Dallas, TX. This is an urgent hire opportunity for individuals who thrive in a fast-paced environment and are available to work immediately. As a key member of our operations, you will ensure our clients receive top-tier support during the critical night hours, maintaining our reputation for excellence.
At ApexLogistics, we value reliability and precision. If you are looking for a role with competitive pay, comprehensive benefits, and a supportive team culture, apply today.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Ensure 100% customer satisfaction by providing accurate technical solutions and empathetic support.
- Collaborate seamlessly with the day shift team to ensure workflow continuity and issue resolution.
- Document all customer interactions and technical issues accurately in our CRM system.
- Identify, troubleshoot, and escalate complex problems to senior management or technical teams.
- Maintain a positive and professional demeanor during peak night hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field is a plus.
- Proven experience in customer service or technical support roles.
- Ability to work independently and stay fully focused during night shifts (10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.