Job Description
Immediate weekend opening for energetic Customer Service Reps in San Jose! Join our award-winning tech support team and deliver exceptional experiences to Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and premium benefits while working in our state-of-the-art downtown facility.
This urgent hiring drive targets candidates available for weekend shifts (Sat-Sun, 8am-6pm). If you thrive in fast-paced environments and possess outstanding communication skills, we encourage immediate application.
Responsibilities
- Provide world-class technical support via phone, chat, and email
- Resolve hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95%+ customer satisfaction scores
- Participate in weekend shift rotation training
- Contribute to continuous improvement initiatives
Qualifications
- 2+ years customer service/tech support experience
- Proficiency with Windows/macOS and networking basics
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Weekend availability mandatory (Sat-Sun)
- High school diploma or equivalent required
- CompTIA A+ certification preferred
- Bilingual (English/Spanish) a major plus