Job Description
Join our dynamic team in Albuquerque as a Customer Service Specialist! We're expanding rapidly and need passionate individuals to join us immediately. This is your chance to make a real impact while growing your career in a supportive environment.
What We Offer:
- Comprehensive benefits package including health insurance and 401(k)
- Competitive hourly pay with performance-based bonuses
- Clear career advancement path within 6 months
- Modern downtown workspace with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries and technical support issues using CRM systems
- Collaborate with team to maintain 95% customer satisfaction rate
- Document interactions accurately in Salesforce database
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed monthly performance metrics for first-call resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in call center environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced, high-volume setting
- Spanish bilingual certification strongly preferred
- Must pass background check and drug screening
- Available for flexible shifts including weekends