Job Description
Join our dynamic team at CityLink Solutions and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base in Jacksonville. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Positions open now – apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve inquiries using CRM systems while maintaining service standards
- Collaborate with cross-functional teams to address complex issues
- Document interactions accurately in customer databases
- Identify opportunities for process improvements
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask with strong attention to detail
- Available for flexible shifts including evenings/weekends
- Passion for helping others and problem-solving mindset
- Authorized to work in the United States