Job Description
Join our award-winning team in Columbus and make an immediate impact! We're seeking dynamic Customer Service Specialists to join our growing team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success. Start immediately and build your career with industry leaders. Apply today to secure your spot in our next training cohort!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries using CRM systems and internal knowledge bases
- Collaborate with cross-functional teams to improve service quality
- Document interactions accurately in Salesforce and maintain client records
- Identify upsell opportunities and promote company solutions
- Participate in daily team meetings and training sessions
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Must pass background check and drug screening