Job Description
We are seeking an experienced IT Support Specialist to join our rapidly growing team in New Orleans. Due to immediate expansion, we are looking for a self-motivated professional who can hit the ground running and provide top-tier technical assistance to our diverse client base.
Why Join Us?
- Immediate Start: Onboarding starts immediately.
- Competitive Pay: Comprehensive salary package.
- Modern Environment: Work with cutting-edge technology.
We offer a dynamic work environment where your technical expertise is valued and your growth is supported.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues.
- Configure and troubleshoot desktops, laptops, and mobile devices.
- Manage Active Directory user accounts and security permissions.
- Respond to help desk tickets with a focus on speed and accuracy.
- Install, configure, and maintain network peripherals.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- Minimum of 2 years of IT support experience.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote desktop tools and VPNs.
- Excellent verbal and written communication skills.
- Ability to lift and carry computer equipment (up to 50 lbs).