Job Description
We are looking for a skilled IT Support Specialist to join our growing team immediately. As a leader in the local tech sector, Apex Digital Solutions is dedicated to providing top-tier support to our clients and employees. This is a high-impact role perfect for a tech-savvy professional looking for immediate employment and long-term growth.
Why Apply?
- Immediate Start: Don't wait weeks for a response. Join us now.
- Competitive Pay: Earn between $65,000 and $85,000 depending on experience.
- Modern Environment: Work with the latest technologies in a collaborative culture.
If you are ready to take your IT career to the next level in Mesa, AZ, we want to hear from you today.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop.
- Troubleshoot and resolve hardware and software issues for end-users efficiently.
- Install, configure, and maintain computer systems, printers, and network devices.
- Manage user accounts, permissions, and Active Directory security settings.
- Document all incidents, solutions, and technical procedures in the knowledge base.
- Collaborate with the network engineering team to ensure system uptime and security.
Qualifications
- Associate degree in Computer Science, IT, or equivalent work experience required.
- Certifications such as CompTIA A+, Network+, or Security+ are highly preferred.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent communication skills with the ability to explain technical concepts to non-technical staff.
- Ability to work independently and manage multiple priorities in a fast-paced environment.