Job Description
Join our dynamic team at TechFlow Solutions as we urgently expand our IT support operations in Tucson! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to make an immediate impact in a fast-paced environment while enjoying competitive compensation and comprehensive benefits. Don't miss this chance to advance your career with an industry leader committed to innovation and employee growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Document technical processes and maintain knowledge base
- Collaborate with senior engineers on complex system issues
- Conduct user training on IT security best practices
- Monitor system health and perform preventative maintenance
Qualifications
- 3+ years of IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS and Microsoft 365 administration
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Valid Arizona driver's license required for occasional on-site support