Job Description
We are actively seeking motivated individuals to join our rapidly expanding team in Austin. This is an urgent hiring opportunity for a Entry-Level Technical Support Specialist position. If you are looking to start your career in the tech industry with a company that values growth and innovation, we want to hear from you.
As part of our elite support team, you will play a crucial role in ensuring our clients receive top-tier service. We provide comprehensive training, so no prior technical experience is required—just a drive to learn and succeed.
Responsibilities
- Resolve Technical Inquiries: Assist customers with troubleshooting hardware and software issues via phone and email in a professional and timely manner.
- Customer Education: Guide clients through basic technical processes and explain complex concepts in simple, easy-to-understand language.
- Ticket Management: Log and track all support interactions in our CRM system, ensuring accurate documentation of issues and resolutions.
- Collaboration: Work closely with senior technicians to escalate complex issues and share best practices for improved customer satisfaction.
- System Updates: Stay informed about product updates and provide feedback to the development team regarding common user challenges.
Qualifications
- Education: High school diploma or equivalent required; Associate degree or Bachelor's degree in IT or a related field is a plus.
- Experience: No prior professional experience required; however, internship experience is highly valued.
- Skills: Basic computer literacy and familiarity with operating systems (Windows, macOS, Linux) is preferred.
- Communication: Exceptional verbal and written communication skills with a customer-centric attitude.
- Availability: Ability to work flexible hours, including weekends and holidays, as part of a 24/7 support rotation.