Job Description
We are looking for ambitious individuals to join our team as Entry Level Technical Support Specialists. Due to rapid business expansion, we are urgently seeking enthusiastic candidates to join our Houston office. This is a fantastic opportunity for those looking to launch a career in the IT and Customer Service industry.
At Houston Tech Solutions, we believe in promoting from within and providing top-tier training. You will be the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed. If you are a quick learner with a passion for technology and helping others, we want to hear from you today!
Responsibilities
- Provide Technical Assistance: Troubleshoot and resolve hardware and software issues for clients via phone and email in a timely manner.
- Customer Communication: Deliver exceptional customer service by actively listening to client needs and explaining complex technical concepts in simple terms.
- Issue Resolution: Document all support tickets and resolutions in our internal CRM system to maintain accurate records.
- Team Collaboration: Work closely with senior technicians and sales teams to ensure a seamless client experience.
- System Maintenance: Assist in the setup and configuration of new devices and software for incoming clients.
- Feedback Collection: Gather client feedback regarding our services to help improve our internal processes.
Qualifications
- Education: High school diploma or GED required; Associate degree or certification in IT is a plus but not mandatory.
- Technical Skills: Basic knowledge of computer hardware, operating systems (Windows/Mac), and internet connectivity.
- Communication: Strong verbal and written communication skills with the ability to interact professionally with diverse audiences.
- Problem Solving: Ability to think critically and troubleshoot problems methodically under pressure.
- Availability: Must be available to work full-time hours, including weekends if necessary.
- Reliability: Punctual and dedicated attitude with a strong work ethic.