Job Description
Join Detroit Tech Innovations as an Entry Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide critical technical support to our growing client base. This is a unique opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact in Detroit's thriving tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Immediate start available for qualified candidates ready to hit the ground running!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT solutions and maintain accurate knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and proactively address potential issues
- Deliver exceptional customer service with clear communication
- Support cybersecurity initiatives and data protection protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid Michigan driver's license required for on-site visits