Job Description
Launch Your Career in Tech with an Urgent Hiring Opportunity
TechNova Solutions is urgently hiring Entry Level Technical Support Specialists in the heart of Boston, MA. We are looking for motivated individuals who are eager to start a career in Information Technology. No prior technical experience is necessary—we provide comprehensive training and mentorship to help you succeed.
As a critical member of our support team, you will be the face of our company, ensuring our clients receive top-tier service and technical solutions. This is a high-visibility role with excellent potential for rapid career advancement.
Why Join TechNova?
- Immediate Openings: We are looking to fill these positions urgently for the right candidates.
- Competitive Compensation: $45,000 - $55,000 base salary with performance bonuses.
- Modern Workspace: Located in downtown Boston, close to public transit.
- Clear Path Forward: Dedicated mentorship program to grow from Support to Senior Engineer.
Responsibilities
- Provide professional, empathetic, and technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log and track all technical tickets and interactions in our CRM system.
- Collaborate with cross-functional teams to resolve complex technical escalations.
- Stay up-to-date with the latest technology trends and internal product updates.
- Conduct quality assurance checks on support interactions to ensure high standards.
Qualifications
- High school diploma or equivalent required; Associate's degree or Bachelor's in IT is a plus.
- Familiarity with Microsoft Windows, macOS, and basic networking concepts.
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work flexible hours, including weekends and evenings, if needed.
- Must be legally authorized to work in the United States.