Job Description
We are a leading technology firm expanding our support team in San Francisco. Due to rapid growth, we have immediate openings for Entry-Level Tech Support Associates.
This is a fantastic opportunity for career starters or those looking to pivot into the tech industry. We provide comprehensive training, mentorship, and a clear path for advancement.
Why Apply?
- Immediate start available
- Competitive hourly pay with overtime opportunities
- Full benefits package (Medical, Dental, Vision)
Don't let a lack of experience hold you back. We value attitude and willingness to learn over past technical skills.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat.
- Troubleshoot basic software and hardware issues for clients.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians to resolve complex escalations.
- Assist in the onboarding process for new clients.
- Maintain a high level of customer satisfaction and retention.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Strong desire to learn and grow within a tech environment.
- Excellent written and verbal communication skills.
- Basic computer literacy and typing skills.
- Ability to work in a fast-paced, team-oriented setting.
- Reliable internet connection and home office setup (Hybrid/Remote).
- Fluency in English (both written and spoken).