Job Description
Are you ready for an Urgent Hiring opportunity that values your time?
We are seeking a high-caliber Technical Support Specialist to join our dynamic team in New York City. We offer a reliable Weekly Pay structure to ensure you are compensated promptly. This is a fantastic chance to advance your career in a fast-paced, high-impact environment.
Why Apply?
- Weekly Payroll: Get paid every week with no waiting periods.
- Immediate Start: This is an urgent need; we are looking to fill this position immediately.
- Competitive Pay: $25.00 - $35.00 USD per hour based on experience.
- Modern Work Environment: Join a leading tech firm in the heart of Manhattan.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues efficiently for end-users.
- Manage and update IT service tickets within the Service Desk ticketing system.
- Install, configure, and maintain office equipment, printers, and network peripherals.
- Assist employees with password resets, VPN access, and software installations.
- Document all technical issues and resolutions in the company knowledge base.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- 1-3 years of proven experience in Help Desk, Technical Support, or IT support.
- Familiarity with operating systems (Windows 10/11, macOS) and networking basics.
- Strong problem-solving skills with the ability to troubleshoot complex issues under pressure.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced team setting.