Job Description
We are expanding rapidly and looking for driven individuals to join our support team in Chicago!
Are you looking to kickstart a career in technology with a top-tier firm? Chicago Tech Innovations is currently seeking enthusiastic Entry Level IT Support Specialists. We offer a comprehensive training program, competitive compensation, and a clear path for rapid professional growth. If you have a passion for problem-solving and a desire to learn, we want to meet you.
Why Join Us?
- Immediate openings for talented individuals.
- On-the-job training provided (no prior experience required).
- Competitive salary and performance bonuses.
- State-of-the-art work environment in the heart of downtown Chicago.
Responsibilities
- Provide first-level technical support to internal employees and clients via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Install, configure, and maintain computer systems and peripherals.
- Maintain accurate documentation of technical issues and resolutions in the knowledge base.
- Collaborate with senior technicians to resolve complex technical challenges.
- Conduct regular system checks to ensure optimal performance and security.
- Assist in the deployment of new hardware and software updates.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Willingness to learn new technologies and complete training programs.
- Reliable internet connection and a dedicated workspace if working remotely.
- Problem-solving mindset and attention to detail.