Job Description
Join the Team That's Moving Oakland Forward!
Oakland Tech Solutions is urgently hiring for Entry Level Customer Success Specialists. We are looking for driven individuals who want to kickstart their career in a dynamic tech environment. If you have a passion for helping others and a willingness to learn, we will provide the training.
What You'll Do:
- Assist clients with product inquiries and technical support.
- Manage customer accounts and ensure high satisfaction rates.
- Collaborate with the operations team to improve service delivery.
- Document customer interactions accurately in our CRM system.
What We're Looking For:
- High school diploma or equivalent.
- Strong communication skills (verbal and written).
- Basic computer literacy and typing skills.
- A positive attitude and reliability.
Responsibilities
- Client Communication: Serve as the primary point of contact for incoming customer inquiries via phone, email, and chat.
- Problem Solving: Identify customer needs and provide effective solutions or escalate to senior management when necessary.
- Training & Development: Complete our comprehensive paid training program to master our products and services.
- Data Entry: Maintain accurate records of customer interactions and account status updates.
- Feedback Loop: Share customer feedback with the product team to help drive improvements.
Qualifications
- Education: High school diploma or GED required (Bachelor's degree preferred but not mandatory).
- Experience: No prior experience required; we value potential and attitude.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Soft Skills: Exceptional interpersonal skills and the ability to work in a fast-paced team setting.
- Availability: Must be available to work full-time hours (Monday - Friday).