Job Description
Are You Ready to Start Your Career in Denver?
We are hiring immediately for Entry-Level Customer Service Representatives! At Apex Support Solutions, we believe in developing talent from within. Whether you are looking for your first job or a career change, we offer paid training and a supportive environment.
Join our team in Denver, CO, and become part of a company that values your potential and rewards your hard work.
Why Join Us?
- Zero Experience Required: We provide comprehensive training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
- Flexible Schedule: We understand the importance of work-life balance.
- Health & Wellness Benefits: Medical, dental, and vision insurance available after 90 days.
What You'll Do
As a Customer Service Representative, you will be the face of our brand. You will interact with clients via phone, email, and chat to ensure they have a top-notch experience.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls and messages professionally and efficiently.
- Resolve Issues: Troubleshoot problems and provide solutions to ensure customer satisfaction.
- Process Transactions: Accurately enter data and process orders or requests using our CRM software.
- Maintain Records: Update customer profiles and logs in the database.
- Provide Product Information: Educate customers about our services and answer detailed questions.
- Escalate Complex Cases: Know when to connect a customer with a supervisor or specialist.
Qualifications
- High School Diploma or GED: Required for all candidates.
- Basic Computer Skills: Comfortable navigating Windows, Microsoft Office, and web browsers.
- Excellent Communication: Strong verbal and written English skills.
- Reliable Internet: High-speed connection is mandatory for remote work.
- Willingness to Learn: A positive attitude and eagerness to grow are key.
- Availability: Must be able to work flexible hours, including evenings and weekends.