Job Description
Are you ready to start earning today? SwiftTech Solutions is urgently hiring a Technical Support Specialist for our Seattle, WA location. We are looking for driven individuals who want immediate work with daily pay options.
In this role, you will be the frontline technical expert for our clients, resolving complex IT issues with empathy and efficiency. Join a team that values your time and offers a modern, collaborative work environment.
Why Apply?
- Immediate Start: Begin your career within 24 hours of application.
- Daily Pay Option: Get paid every day for your hard work.
- Modern Tech Stack: Work with cutting-edge tools and enterprise-level systems.
Responsibilities
- Provide 1st and 2nd level technical support to clients via chat and phone.
- Diagnose and resolve hardware and software connectivity issues efficiently.
- Escalate complex tickets to senior engineering teams when necessary.
- Maintain accurate records of all interactions and resolutions in the CRM.
- Conduct client training sessions to improve system literacy and satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, urgent environment with strict deadlines.