Job Description
We're urgently seeking a dynamic Customer Service Representative to join our award-winning team in Kansas City, MO. This immediate hire position offers competitive pay, comprehensive benefits, and a fast-paced environment where your skills will make an immediate impact. Perfect for candidates ready to start within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA targets
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer satisfaction
- Maintain 95%+ call quality and resolution rate metrics
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving abilities under pressure
- Flexible availability including weekends and holidays
- Passion for delivering exceptional customer experiences
- Must pass background check and drug screen immediately