Job Description
Immediate Opening: Join Our Dynamic Team in Chicago!
Nexus Solutions Inc. is seeking passionate Customer Service Representatives to join our rapidly growing team. This urgent hire position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're ready to make an immediate impact in a fast-paced environment, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with sales and technical teams to resolve escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Strong typing skills (45+ WPM)
- Available for flexible shifts including weekends