Job Description
Join our dynamic team in Philadelphia and make an immediate impact! Urban Solutions Group is seeking a highly motivated Customer Service Specialist to join our growing workforce. This full-time, immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you're ready to launch your career with a forward-thinking company, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and multi-channel support tools
- Collaborate with sales and technical teams to ensure seamless customer experiences
- Document interactions accurately in Salesforce and maintain detailed case logs
- Meet key performance metrics including first-call resolution and satisfaction scores
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- Minimum 2 years customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- High school diploma or equivalent; associate's degree preferred