Job Description
Join our dynamic team immediately at Apex Solutions Group in Oklahoma City! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences and drive our growth. This urgent opening offers competitive pay, comprehensive benefits, and a collaborative environment where your impact is felt immediately.
As the voice of our brand, you'll resolve inquiries, build client relationships, and contribute to our award-winning service culture. If you thrive in fast-paced settings and excel at turning challenges into opportunities, this is your moment to shine.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and escalate when necessary
- Collaborate with sales and technical teams to ensure seamless customer journeys
- Document interactions meticulously in Salesforce for continuous improvement
- Identify upsell opportunities and contribute to quarterly revenue targets
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce and Zendesk platforms
- Strong problem-solving skills with ability to de-escalate situations
- Excellent written and verbal communication skills
- High school diploma or equivalent; associate's degree preferred
- Ability to work flexible shifts including evenings/weekends
- Valid Oklahoma driver's license for occasional client visits
- Spanish fluency is highly desirable