Job Description
Start immediately with Oakland Solutions Group! We're seeking a dynamic Customer Service Specialist to join our high-growth team. This urgent full-time role offers competitive pay, comprehensive benefits, and the chance to make an immediate impact in our vibrant Oakland community. If you're a proactive problem-solver with a passion for customer excellence, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and escalate complex cases to appropriate departments
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to knowledge base articles and training materials
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively under tight deadlines
- High school diploma or equivalent; college degree preferred
- Must pass background check and start within 3 days of offer