Job Description
Join our dynamic team at Nexus Solutions as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced tech environment. This is an immediate hire opportunity with competitive compensation and growth potential. If you thrive in high-energy settings and possess outstanding communication skills, we want to hear from you today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities for process improvements
- Participate in ongoing training to stay updated on products
Qualifications
- Minimum 2 years customer service experience in a tech environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced setting
- Associate degree or equivalent experience required
- Must be available for immediate onboarding
- NYC residency preferred