Job Description
Are you ready to start a new career this week? We are looking for a talented Technical Support Specialist to join our growing team in San Diego. If you are seeking a position with reliable weekly pay and a dynamic work environment, this is the opportunity for you.
At San Diego Digital Solutions, we prioritize our employees and offer a culture of growth, transparency, and immediate impact. Join us and get paid what you deserve, on time, every week.
Key Highlights:
- Immediate Start: Begin working within 48 hours of your application.
- Weekly Paychecks: No more waiting for bi-weekly payroll; receive your earnings every Friday.
- Competitive Hourly Rate: Earn between $25.00 and $35.00 depending on experience.
- Modern Office: State-of-the-art facility in the heart of San Diego.
Responsibilities
- Provide top-tier technical troubleshooting and support to enterprise clients via phone, email, and remote desktop.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Maintain accurate and up-to-date documentation for all technical tickets and resolutions.
- Collaborate with the engineering team to escalate and report recurring system bugs.
- Conduct user training sessions to ensure clients maximize their use of our platforms.
- Monitor system performance and proactively identify potential service outages.
Qualifications
- Minimum of 1-2 years of experience in a help desk or technical support role.
- Strong working knowledge of Windows, macOS, and Android operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to troubleshoot network issues, including VPN and firewall configurations.
- High school diploma or equivalent; Associate degree in Computer Science is a plus.
- Valid driver's license and access to reliable transportation in the San Diego area.