Job Description
Join Our Elite Night Shift Team in Columbus, OH
Are you looking for a rewarding career with immediate start dates? Apex Tech Solutions is currently hiring a Technical Support Specialist to join our high-performance night shift team. We are looking for problem-solvers who thrive in a dynamic environment and want to make a tangible impact on our clients' success.
As a night shift specialist, you will be the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction. We offer a competitive pay structure, comprehensive benefits, and a culture that values your contribution.
Why Choose Apex Tech?
- Immediate Hiring: Start working within days of applying.
- Night Shift Premium: Earn up to $28.00/hr with shift differentials.
- Modern Technology: Work with cutting-edge tools and systems.
- Career Growth: Clear pathways for advancement into Team Lead or Management roles.
Responsibilities
- Diagnose and resolve complex technical hardware and software issues for end-users.
- Provide exceptional remote technical support via phone, chat, and remote desktop tools.
- Document all customer interactions, issues, and resolutions in our ticketing system accurately.
- Maintain high customer satisfaction scores (CSAT) by delivering empathetic and efficient service.
- Collaborate with the day shift support team to ensure seamless workflow continuity.
- Stay current on product knowledge, software updates, and troubleshooting best practices.
Qualifications
- High school diploma or GED equivalent required; Associate's degree in IT or related field is a plus.
- 1-2 years of experience in technical support, help desk, or customer service.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM EST/EDT).
- Strong analytical thinking with the ability to troubleshoot complex problems efficiently.
- Proficient in Microsoft Windows, Office Suite, and remote connectivity software.
- Excellent verbal and written communication skills.