Job Description
Join Our Elite Night Shift Team Today!
Fort Worth Data Systems is seeking a highly skilled Technical Support Specialist to join our growing team. We are looking for problem-solvers who thrive in a fast-paced environment and are available to start immediately. Enjoy competitive pay, a stable schedule, and the opportunity to work from our modern Fort Worth headquarters.
Why Apply?
- Start Immediately: Onboarding begins as soon as this week.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Work Environment: State-of-the-art office with ergonomic setups and free parking.
- Shift Premium: Additional incentives for night shift work-life balance.
Responsibilities
- Provide 24/7 technical support and troubleshooting for hardware and software issues via phone, chat, and email.
- Diagnose complex network connectivity problems and implement immediate resolutions.
- Document all interactions, resolutions, and customer feedback in the CRM ticketing system.
- Escalate unresolved tickets to senior engineering teams with detailed diagnostic logs.
- Maintain a high first-contact resolution rate and customer satisfaction score (CSAT).
- Assist in the implementation of new software updates for internal systems.
Qualifications
- High school diploma or GED; Associate's degree in Computer Science or related field preferred.
- 1-3 years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM) including weekends.
- Excellent verbal and written communication skills with a customer-first mindset.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) is a plus.