Job Description
We are looking for a Tech-Savvy Problem Solver to join our elite support team. If you want to start this week and enjoy a lucrative night shift schedule in Austin, TX, this is your opportunity. At Apex Innovations, we don't just offer a job; we offer a career path with premium benefits, competitive pay, and a culture that values your expertise.
Our night shift team is the backbone of our 24/7 operations. You will be the first point of contact for complex technical inquiries, ensuring our clients experience zero downtime. This is a high-impact role for those who thrive in a fast-paced, autonomous environment.
Why Join Us?
- Immediate start available for the right candidate.
- Comprehensive health, dental, and vision insurance.
- Performance-based bonuses and annual raises.
Responsibilities
- Provide advanced technical troubleshooting and support via phone, chat, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Maintain a high first-contact resolution rate and manage ticket queues efficiently.
- Document detailed technical solutions and update knowledge base articles.
- Collaborate with the day shift engineering team to escalate and resolve critical outages.
- Conduct routine system health checks and security audits during off-hours.
Qualifications
- High school diploma or GED (Associate’s degree in IT or Computer Science is a plus).
- Minimum 2 years of experience in IT support, help desk, or customer service.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong knowledge of Windows, Linux, and Microsoft Office Suite.
- Exceptional problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users clearly.