Job Description
Are you ready to accelerate your career?
Apex Tech Solutions is hiring immediately for a dynamic Technical Support Specialist in Jacksonville, FL. We are looking for individuals who are passionate about technology and dedicated to providing exceptional customer service. Join a team that values innovation, collaboration, and rapid growth.
Why Apply?
- Immediate Start: Begin your journey with us within 48 hours.
- Competitive Pay: Earn between $18 - $26/hr based on experience.
- Modern Environment: Work in a state-of-the-art facility in Downtown Jacksonville.
Don't wait for the perfect job—this is the perfect time to join a winning team.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for clients.
- Respond to incoming support tickets via phone, email, and chat with a focus on speed and accuracy.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex problems and implement long-term solutions.
- Conduct remote sessions to guide users through troubleshooting steps.
- Maintain a high level of customer satisfaction (CSAT) through clear communication.
- Participate in daily stand-ups and team training sessions to stay updated on new technologies.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in IT support, help desk, or customer service is a plus.
- Strong understanding of Windows, macOS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to troubleshoot technical problems under pressure.
- Must be authorized to work in the United States.
- Proficiency in using ticketing systems (e.g., Zendesk, Jira) is highly desirable.