Job Description
Join a High-Growth Team in Mesa, AZ
Are you ready to launch your career in tech? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our Mesa team immediately. We are looking for a problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional user support.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within your first week.
- Competitive Compensation: $55,000 - $75,000 base salary plus performance bonuses.
- Modern Environment: Work with cutting-edge technology in a collaborative office space.
- Professional Growth: Clear pathways for certification and advancement.
Your Role
As an IT Support Specialist, you will be the first line of defense for our internal employees, ensuring they have the technical resources they need to succeed. You will handle hardware, software, and network issues with a focus on speed and accuracy.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain the IT asset inventory and documentation.
- Install, configure, and troubleshoot network connectivity and security protocols.
- Collaborate with the IT Manager to improve help desk efficiency and user satisfaction.
- Respond to support tickets within established SLA (Service Level Agreement) timeframes.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or related field (Bachelor's degree preferred).
- 1-3 years of experience in IT support or help desk roles.
- Familiarity with Microsoft Windows, Active Directory, and basic networking concepts.
- Strong troubleshooting skills and a logical approach to problem-solving.
- Excellent written and verbal communication skills.
- Ability to lift and move computer equipment and peripherals as needed.