Job Description
We are seeking a proactive IT Support Specialist to join our team in Oklahoma City. This is an immediate hire position for a dedicated professional ready to hit the ground running. You will be the first point of contact for our employees, ensuring smooth IT operations and rapid problem resolution.
Join a company that values innovation and employee growth. We offer a dynamic work environment in the heart of OKC with competitive benefits.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Troubleshoot and resolve end-user issues efficiently via phone, email, or in-person.
- Manage and maintain user accounts, Active Directory permissions, and security settings.
- Install, configure, and troubleshoot operating systems (Windows 10/11) and peripherals.
- Document all support tickets and create technical knowledge base articles.
- Assist in the deployment of new hardware and software updates.
- Monitor system performance and respond to alerts.
Qualifications
- High school diploma or GED required; Associate degree in IT preferred.
- 1-3 years of experience in IT support or Help Desk roles.
- Certifications such as CompTIA A+ or Microsoft 365 Certified are a plus.
- Strong knowledge of Active Directory, DNS, DHCP, and basic networking.
- Excellent communication skills and customer service orientation.
- Ability to work well under pressure and meet tight deadlines.
- Must be available to start immediately.