Job Description
Are you ready to jumpstart your career in Information Technology? Apex Tech Solutions is currently seeking a detail-oriented Technical Support Specialist to join our growing team in Jacksonville, FL.
We are hiring immediately for this role, offering a competitive salary, comprehensive benefits, and a collaborative work environment. If you have a passion for problem-solving and a desire to start working right away, we want to hear from you.
Why Join Us?
- Immediate Start: Begin your career this week.
- Competitive Pay: $45k - $60k DOE.
- Modern Tools: Work with the latest hardware and software.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Provide exceptional technical support via phone, email, and remote desktop tools.
- Manage and prioritize incoming support tickets using our ticketing system (Zendesk/ServiceNow).
- Install, configure, and maintain computer hardware, peripherals, and software applications.
- Collaborate with IT leadership to improve system efficiency and user experience.
- Document all incidents and resolutions in our knowledge base to ensure consistency.
Qualifications
- High School Diploma or GED required; Associate degree in IT or equivalent experience preferred.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Relevant certifications such as CompTIA A+ are a plus.
- Valid driver's license and ability to travel to client sites within Jacksonville.